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FrontDesk AI | Orthopedics
Orthopedic practices operate on scheduling complexity that most specialties don't face. A single patient pathway — from initial injury through imaging, surgery, and rehab — generates dozens of touchpoints. AI receptionists absorb the high-volume, repeatable communication tasks, freeing staff for coordination work that requires human judgment.
A single orthopedic patient pathway — from initial injury to full recovery — generates more communication events than nearly any other medical specialty. Each step requires scheduling, confirmation, and often rescheduling. Multiply this across hundreds of active patients and you begin to see why orthopedic front desks are perpetually overwhelmed.
Here is the typical patient journey for a surgical orthopedic case:
A 3-physician orthopedic practice may generate 200+ patient communication events per day across scheduling, reminders, confirmations, and follow-ups. That volume cannot be managed sustainably with staff alone.
With an 18% average no-show rate and long, high-revenue appointments, orthopedic practices lose more per missed visit than nearly any specialty. AI receptionists attack no-shows through three mechanisms:
| Mechanism | How It Works | Impact |
|---|---|---|
| Automated Appointment Reminders | AI sends reminders 48 hours and 24 hours before the appointment via call, text, or both | Catches cancellations early |
| Cancellation-Triggered Backfill | When a patient cancels, the AI immediately contacts the next patient on the waitlist to fill the slot | Recovers otherwise lost revenue |
| After-Hours Rescheduling | Patients who realize they cannot make an appointment can reschedule at any hour — no need to wait until morning | Reduces true no-shows |
Practices using AI-driven reminders and backfill report 3–6 percentage point reductions in no-show rates. At $250+ per missed appointment, a 3-point improvement represents $50,000+ in annual revenue recovery.
Orthopedic practices that handle workers' compensation and personal injury cases deal with a unique call type: attorney offices, insurance adjusters, case managers, and IME (Independent Medical Examination) scheduling coordinators calling with routine but time-consuming requests.
These calls follow predictable patterns — status checks, appointment confirmations, records requests, and scheduling coordination — making them well suited for AI handling.
AI handles the routine coordination calls from attorney offices, adjusters, and case managers — providing status information, confirming appointments, and capturing messages. Complex legal coordination and clinical questions are routed directly to the appropriate staff member.
Athletes, coaches, and athletic trainers call orthopedic practices with time-sensitive situations — acute injuries that need rapid evaluation, post-game assessments, and clearance-to-play questions. These callers need to reach someone immediately, not navigate a voicemail tree.
As orthopedic groups grow through acquisition and consolidation, communication complexity scales faster than headcount. AI provides the operational consistency that multi-location groups require.
Every patient at every location gets the same professional, consistent phone experience — regardless of local staffing levels or turnover.
AI can schedule across multiple locations, routing patients to the nearest facility with availability — maximizing utilization across the group.
As the group acquires new practices, AI absorbs communication volume without proportional headcount increases — protecting margins during integration.
Every call at every location is handled with the same HIPAA-compliant protocols — eliminating compliance variability across the organization.
FrontDesk AI reduced call volume to our front desk staff, and help with staff do more in-person patient care.
I was able to make a new appointment after dinner with the AI agent over the phone, very convenient!
FrontDesk AI manages the scheduling complexity so your team can focus on the patient care complexity.
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