Real-time EHR / Schedule Integration
Patient guided and helped with real time integration with EHR
Patient help through phone line voice or web text chat or both!
Patient touchpoint
PPhone line voice
TWeb text chat
AI
FrontDesk AI - Heather Guides the patient, checks live rules, and books the next stepEHR / schedule
Friday 11:15am
Dr. SmithAvailable
Tuesday 2:30pm
Dr. GaoBooked
Patient record
Updated instantlySynced
The Safest AI Voice Receptionist In the Industry
Most AI voice products are tested in a lab with one accent and one scenario. We test across the full diversity of how patients actually speak — before any patient ever calls.
- Multiple accents & speaking speeds tested
- Validated across medical specialties
- AI-powered testing before every deployment
See how we testSpecialtyAccentsSpeed
Ophthalmology
Dermatology
Primary Care
Orthopedics
Other specialties
Thorough safety, voice profile testingSupercharged After-hour Answering Service
- Empower patients with AI receptionist appointment scheduling
- Triage urgent call to on-call physicians
- Handle prescription refill (coming soon)
Send SMS reminder and Recover No-Show patients
- Available with our Professional Plan
- Consolidate and simplify
KEY FEATURES
Help patients 24/7, without
overloading staff
Never miss a call, even during peak hours
Missed calls mean poor patient experience (and missed revenue). FrontDesk AI handles multiple calls at once, improve patient experience, reduce overload on human staff
Supercharged After-hour Answering Service
Save time for on-call physicians with patient summary before calling
Schedule more appointments
FrontDesk AI eliminates hold times for patients, frees up your staff to focus on high-touch, personalized service where it matters most
AI Phone & Chat Agent
FrontDesk AI functions as both an AI phone agent and a front desk AI chat agent (via web or SMS) to coordinate patient care seamlessly.
Appointment scheduled into EHR directly
FrontDesk AI has real-time integration with EHR. Launched with NexTech and ModMed and soon with more.
Compatible with Cloud-based Phone / PBX
Already have RingCentral or Vonage? Whichever phone system you are with, we are compatible
AI Summary & Insights
FrontDesk AI provides AI summary for each call + data analytics to your daily call volume
Rigorously Tested Voice AI
Tested across accents, speaking speeds, and medical specialties before every deployment — so every patient is heard accurately.
TRUSTED BY Established practices
From solo practices to large clinics, FrontDesk AI streamlines patient calls, reduces admin tasks, and optimizes scheduling—letting your team focus on care
TESTIMONIALS
FrontDesk AI reduced call volume to our front desk staff, and help with staff do more in-person patient care.
Dr. George, M.D., Ph.D., FASRS
Vitreoretinal SurgeonI was able to make a new appointment after dinner with the AI agent over the phone, very convenient!
Lindsey G.
Eye patientPatients who call after hours can still book without waiting for us to return voicemail the next morning.
Practice Administrator
Ophthalmology clinicThe handoff feels natural. Routine scheduling gets handled automatically, and our team only steps in when a patient really needs us.
Front Desk Manager
Specialty practiceOur staff spends less time repeating basic information and more time helping patients who are standing in front of them.
Operations Lead
Multi-provider clinicIt gives patients a clear answer right away, whether they are calling to schedule, reschedule, or confirm office details.
Clinic Director
Medical practiceFrontDesk AI reduced call volume to our front desk staff, and help with staff do more in-person patient care.
Dr. George, M.D., Ph.D., FASRS
Vitreoretinal SurgeonI was able to make a new appointment after dinner with the AI agent over the phone, very convenient!
Lindsey G.
Eye patientPatients who call after hours can still book without waiting for us to return voicemail the next morning.
Practice Administrator
Ophthalmology clinicThe handoff feels natural. Routine scheduling gets handled automatically, and our team only steps in when a patient really needs us.
Front Desk Manager
Specialty practiceOur staff spends less time repeating basic information and more time helping patients who are standing in front of them.
Operations Lead
Multi-provider clinicIt gives patients a clear answer right away, whether they are calling to schedule, reschedule, or confirm office details.
Clinic Director
Medical practiceFrontDesk AI reduced call volume to our front desk staff, and help with staff do more in-person patient care.
Dr. George, M.D., Ph.D., FASRS
Vitreoretinal SurgeonI was able to make a new appointment after dinner with the AI agent over the phone, very convenient!
Lindsey G.
Eye patientPatients who call after hours can still book without waiting for us to return voicemail the next morning.
Practice Administrator
Ophthalmology clinicThe handoff feels natural. Routine scheduling gets handled automatically, and our team only steps in when a patient really needs us.
Front Desk Manager
Specialty practiceOur staff spends less time repeating basic information and more time helping patients who are standing in front of them.
Operations Lead
Multi-provider clinicIt gives patients a clear answer right away, whether they are calling to schedule, reschedule, or confirm office details.
Clinic Director
Medical practiceAdvisors / Supporters
Advisor: Dr. Leo Kim, MD, PhD
Professor of Ophthalmology Harvard Medical School
FAQ
Frequently Asked Questions
Is FrontDesk AI HIPAA compliant?
Yes. FrontDesk AI is fully HIPAA compliant. We sign a Business Associate Agreement (BAA) with every practice, encrypt all patient data in transit and at rest, and operate on infrastructure that meets HIPAA security standards.
Does FrontDesk AI integrate with Nextech?
Yes. FrontDesk AI has a native real-time integration with Nextech. The AI can check live appointment availability and schedule directly into Nextech without any manual steps from your staff.
Does FrontDesk AI integrate with ModMed?
Yes. FrontDesk AI integrates natively with ModMed (Modernizing Medicine). It can view real-time schedule availability and book appointments directly into ModMed.
What does FrontDesk AI actually do?
FrontDesk AI is an AI-powered voice receptionist for medical practices. It answers every incoming patient call 24/7, schedules appointments directly in your EHR, handles after-hours calls, sends SMS appointment reminders, and escalates urgent calls — all without replacing your front desk staff.
Does FrontDesk AI answer calls after hours?
Yes. FrontDesk AI operates 24/7 including evenings, weekends, and holidays. After-hours callers can schedule appointments, get practice information, or have urgent calls escalated to on-call staff based on your configured protocols.
Which medical specialties does FrontDesk AI support?
FrontDesk AI is built for all medical specialties, with strong deployments in ophthalmology, dermatology, primary care, and orthopedics. The AI is customizable to each specialty's scheduling workflows, terminology, and patient protocols.
How long does it take to set up FrontDesk AI?
Most practices are live within 2 to 6 weeks. Implementation includes EHR integration, AI training on your practice's specific workflows, and testing before go-live.
What happens if the AI cannot handle a call?
FrontDesk AI has configurable escalation logic. If a call cannot be resolved — due to an unusual request, patient distress, or urgency — it transfers to a live staff member.